FAQ

Your order will be dispatched within 24 hours post verification process. Generally, we need around 2 business days to ship your order. Please go through the shipping policy to know more.

When you place an order with us, our customer care team makes a verification call. If you do not receive the call, it means the transaction was awaiting manual call verification. All orders made via debit or credit cards require phone verification. This call is important as we want to ensure that the details filled in by you are accurate. If you do not receive verification call in five days’ post order placement, please cancel the order and place a new one.

Once you have placed the order, it will be despatched and shipped within 24 hours of order confirmation. Please be mindful of placing orders on weekends and holidays as they will be processed the next working day. You will be notified once the orders have been shipped.

If you receive your parcel in damaged condition you need to take pictures of it and mail a copy to us. We will look into the matter and in the mean while we will reship the product for zero charges.

No, you can got claim refunds as we will reship your order if it is our or delivery partner’s mistake. We will recheck the inventory ID with our stock and take actions further on it.

The custom clearance takes around 2 to 3 days. However, due to Covid-19 pandemic, majority of the staff is not on duty and this causing the delay. In some cases, this delay is of about 14 days. If you do not receive your parcel in 14 days, connect with our customer care team

Our shipping process got affected by Covid-19. Though things are getting better, we are facing a few issues delivering your medicines. The logistics got affected quite badly and the effects can be seen for the next few months.

We accept credit & debit cards powered by Visa along with Pay Pal (only for customers located in United Kingdom). We also accept payments made via Bitcoin. We also accept payments made via Bitcoin or Digital currency. 

No, there are no hidden charges involved in the payment system. You only need to pay the total billing amount.

Yes, if the order which has been delivered to you is found to be crossing or on the expiry date you will get the option to claim refund or return of the product.

We do provide shipment to P.O. boxes. We need a complete and accurate shipping address to deliver medicines faster to you.

Select the product which you want to order, register yourself on our website and then opt for the desired mode of payment. Your order has now been placed successfully. Your order has now been placed successfully on Zopiclonebuy.com.

After placing an order, you will be provided with a tracking ID for your order. You can use the tracking code to know the shipment status. You can also reach out to our customer support team for the same.

No charges, Free Express Shipping in UK.

We ship medicines across United Kingdom. Also, we deliver medicines to the rest of the world too. Please connect with our customer care team to know whether we ship to your country.

You can reach out to our customer support executive within 24 hours of placing an order through either by email or our toll-free number provided on the website. We will not entertain any cancellation request after 24 hours of placing order.

No, once the order has been placed you cannot change the delivery address. If you have entered invalid credentials you can cancel the order and place a fresh order with correct credentials.

No, you can got claim refunds as we will reship your order if it is our or delivery partner’s mistake. We will recheck the inventory ID with our stock and take actions further on it.

Everyone is eligible for the free shipping. (No Extra or Hidden Charges) 

Our delivery agent will drop the parcel in your mailbox if you are not available at the time of delivery. And if the parcel is bigger in size and does not fit into your mail box you can collect it from the local office of delivery partner. In case you need to connect to the delivery partner you can reach out to our customer support executive for help.

Currently, we are offering 10% discount on Bitcoin payment. However, customers cannot use other discount coupons.

No, the prices of our products are listed in UK Pounds only. We follow the guidelines of Pound currency.